OK. I spelled "Redux" wrong...so here...
The following is a picture of me in the morning before I get my first cup of coffee.
As long as I get one quickly, then no one gets hurt. And then I can do a lot more stupid stuff faster and with more energy.
OK - Grok is actually a verb. It means to understand thoroughly and intuitively (with an object); or to communicate sympathetically (without an object.)
But in my book, Monkey Business, Grok is the silver-back gorilla who gives sage business advice to Mickey Monkey about starting and successfully growing his banana business. Mickey, like so many entrepreneur wannabees really knows his bananas. But he doesn't know how to manage a successful business. This is a basic premise for the E-Myth by Michael Gerber. And that's why over 80% of the businesses that start today will fail in five years; and over 90% will be gone before ten years.
Mickey's sister and her husband (Maude and Lynn) are very afraid of Mickey following his dream. They're pessimists. But pessimists are just the type of people you want to borrow money from because they don't expect to get it back: Unlike banks.
And now that I know the secret* to writing a book, I'll have it finished and published by September.
Dang, where is Oprah when you need her?
* The secret is to regularly and consistently block out time and just write!!!
I had a special business card with a unique phone number on the back. No one else in my business had one. That number was a number connected to a red phone sitting on my desk in my office. I was the only one allowed to answer it!
That phone was for any customer who had a problem or wanted to file a complaint. I always wanted to hear bad news right away: Like this guy...
That way I could deal with it quickly...
That helped me sleep at night, because I knew that if I took care of a customer's problem quickly I would kep that customer's business. It's what Jan Carlzone called the Moment of Truth.
There is a lot of literature about how to give effective feedback, but not a lot about how to receive it.
Why do investors invest in class A teams -- cuz things never go as planned:
"The best-laid schemes o' mice an' men
Gang aft agley,"
Robert Burns meant that the best laid plans of mice and men oft go awry. But he wasn't talking about this mouse!
The plan worked out well for Mickey thanX to the comtinual planning by Walt and his team.
And speaking of stars...
"The plan is useless; it's the planning that's important."
General Eisenhower said that "The plan is useless; it's the planning that's important." How I understand this quote is that the General knew that even with all the planning he participated in, some people would end up on the wrong beaches, there would be a loss of some critical supplies, and many soldiers would face life-threatening obstacles that were never imagined in the planning process. However, he knew he had created an ongoing planning process that was understood by his people that would allow them to recognize and address the most seemingly insurmountable problems. I think that if the General could successfully pull off this planning process to win a war, surely we can do this in our everyday jobs.
So involve your A team with the planning and demand excellent execution.
Investors love it when a plan comes together!
It'll take a lot of effort to clean up this mess.
I'm sure Mom thought junior would make a mess, but not this BIG!
Same holds true for businesses and their plans. I pretty much guarantee things won't go as planned. So you better have some class 'A' people on board to clean things up.
A business plan is a road map. But things probably won't go as planned. So, you better have good leaders who can pivot and get things back on track! And hopefully the light at the end of the tunnel isn't another train coming at you. But if it is, and it just might be, who's gonna' lead you to safety?
CRS used to mean: Can't Remember Stuff. But now, in business it refers to Corporate Social Responibility.
Fortunately, the general pubic cares about businesses that care.
There are more stakeholders in a business venture than just stockholders. Far too many busiess leaders are downright predatory: BIG salaries, bouses, stock options, and God knows what other perks they can grab. What selfish sharks! As a matter of fact, in some of the deals I've seen lately, the leaders don't even care much about the investors. If they blow a few billion dollars of other people's money, so what? Caveat emptor. As long as they get their what they're after: BIG salaries, bonuses, et al.
There are other stakeholders. Ther are employees. And there is the community! Don't forget them!
I know you all think of me as a business God, and I never err. But this week I was soooo busy with client meetings I forgot to write my blog by Wednesday. Oh well, better late than never.
So, I have to think of something brilliant to tell you. Stand by........................................
OK; I've got it!